Solution Focus & Net Promoter Score

Solution Focus & Net Promoter Score

Hot off the press! When I was asked for a contribution to this new book on Solution Focused Therapy in organizations, naturally I offered a chapter on Solution Focused Agile. But my friends Roy Marriott and Mark McKergow beat me to it. So my contribution was a chapter on Solution Focus as a guide to NPS followup conversations with customers external or internal.

Check it out on Amazon!

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